At a Glance
- 298,932 service requests filed in 2025
- Garbage collection requests topped the list with over 25,000 reports
- May saw the most activity: more than 30,000 calls, about 970 per day
- Why it matters: City residents can see how 311 is used to keep Austin running and identify peak demand periods
In 2025, Austin’s 311 system logged nearly 300,000 calls, revealing patterns in how residents report issues and ask questions. The data, released from the city’s open-data portal, shows that garbage collection is the most common request, while May and December show stark contrasts in volume.
Service Request Volume
The year’s total of 298,932 requests demonstrates the city’s reliance on 311 for a wide range of concerns, from sick animals to fireworks complaints. The most frequent category was garbage collection, with over 25,000 reports. A second high-volume category was code officer requests, exceeding 23,000, followed by noise/alarm complaints, which totaled over 20,000 before the data was removed from the portal on Oct. 15.
- Garbage collection: >25,000 requests
- Code officer: >23,000 requests
- Noise/alarm (pre-Oct. 15): >20,000 requests
Monthly Peaks
May recorded the highest number of requests, surpassing 30,000, averaging 970 per day. In contrast, December had the fewest, with 19,769 calls or about 638 per day. The drop in December reflects lower activity during the holiday season.
| Month | Requests | Avg per day |
|---|---|---|
| May | 30,000+ | 970 |
| Dec | 19,769 | 638 |
Key Takeaways
- 2025 saw 298,932 total 311 requests in Austin.
- Garbage collection led with >25,000 calls.
- May was the busiest month; December the quietest.
The 311 data offers a snapshot of Austin’s civic engagement and highlights how certain services drive demand, while privacy concerns keep some noise complaints off the public portal.
